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Socrate Platinum ERP Solution
Service Center Management
   
 
 
   
Socrate Platinum Series 6 provides a complete and flexible tool to manage Service center, from the moment you receive a call until the completion of the Job, going through: Search in Knowledge base, site visits and claim escalation. Of all this integrated to the powerful inventory module, cost allocation and payables and receivables modules of Socrate platinum Series 6.  

Main Features:
Integrated to the invoicing system of Socrate. Service Center
Manage warrantee period and Serial numbers.
Multiple maintenance contracts per client.
Manage included and excluded spare parts.
Monitor maximum calls per contract or per client.
Include control for clients on hold.
Linked to a knowledge base library.
Includes preventive maintenance and replacement list of spare parts.
Automatic issuing of requisition voucher from store.
Preventive maintenance can be triggered based on multiple events scheme (time, counters etc.).
Cost allocation of spare parts on maintenance cost.
Linked to Inventory, procurement, sales, and General Ledger Module.
Linked to Socrate platinum workflow and Mailing System.
Automatic billing of services and spare parts.
Manage RMA and consignments.
Return of refurbished spare parts.
Performance analysis per technician.
Allow escalating of claims.
'Do it your self' Through the Web.
Call Analysis: Per Client, Per Contract, Per Technician, Per Time, Per Location.
Connect to Third party scheduling( Microsoft Project scheduler) and task management tools.